Frequently Asked Questions
Q: Are you an authorized dealership?
A: Yes, we are a GM & Mopar dealership located in Texas.
Q: Is it possible to order directly from General Motors or MOPAR?
A: No! Many websites try to imply you are ordering from the manufacturer, but GM and Chrysler/Mopar DO NOT sell to the public. Per contractual dealer agreements, only a licensed dealer like us, or a reseller that purchased from a licensed dealer like us, is able to source and sell genuine parts.
Q: What brands do you carry?
A: Our General Motors line includes Chevrolet, Buick, GMC, Cadillac, and AC Delco, and we can still get certain products for brands no longer produced, such as Pontiac and Hummer. Our MOPAR line includes Dodge, Chrysler, Jeep, RAM, Fiat, and Magnetti Marelli. We have access to every part number that was ever produced for these makes, though some discontinued products have no stock left anywhere in the world.
Q: Are your parts actually genuine OE (original equipment)?
A: 100% yes. We do not carry aftermarket parts at this time (except for AC Delco and Magnetti Marelli, as they are produced by the OE manufacturers), and we don't participate in any "funny business" that we've seen from some competitors, such as items claiming to be genuine that come in generic, unmarked packaging. We are a true dealer in the Dallas, Texas region with a full team of parts and service professionals. If you're local, feel free to pay us a visit and see our operation, or pick your parts up in person. If you're not local, we will ship what you need anywhere in the world with a low-price guarantee.
Q: How and why do you sell parts for lower prices than your competitors?
A: Your average dealer charges way too much, as they've gotten away with it for way too long. The internet has changed things. Now, smart consumers know they can save money online, and online retailers must be more competitive than ever to earn their business. That's why we used our decades of combined experience in parts, logistics, and data management to create an extremely efficient operation. Our technical expertise and low-overhead design lets us pass massive savings on to you. We don't make very much per sale, so we complete a lot of sales to make up for it. We hope you'll join our rapidly-growing, loyal customer base and let us save you money today.
Q: What do you mean when you say "if we can't get it, nobody can?"
A: As a licensed dealer, we have access to every parts distribution center in our manufacturers' networks. However, we can also see the inventory of every other licensed dealer. Most of our competitors are unwilling or unable to source parts from distant dealers when the manufacturer has run out, so they tell you you're out of luck. We are different. If any unit exists anywhere in North America, we can see who has it and where, and we have a process in place to get these parts direct shipped to you when other dealers can't or won't do the same. We have had countless customers tell us they've been trying to find a part for months, and we get it for them in a week. We would be glad to help you in the same way.
Q: What happens if the part I purchase fails?
A: Our products have a nationwide warranty (1 - 3 years depending on the product). If your part fails during the warranty period, we will either replace it for you ourselves, or we'll help you get a free replacement from your local dealer. Please note that this process is intended to address premature failures and other production defects, not damage from something like a collision.
Q: What is your Low-Price and Right-Part Guarantee?
A: Our Low-Price Guarantee means that if we aren't already the most economical option for a product like we usually are, we will match or beat any delivered (subtotal + shipping) price you find elsewhere online for the same part number. To be eligible for a price match, parts must be new (like ours) and truly available. Our Right-Part Guarantee is included at no charge when you provide your VIN at checkout. The VIN allows us to use the manufacturer parts catalog to ensure the item(s) you purchased is truly what was designed and intended for your model. There are many part variations these days, with the large selection of trim and option packages offered on new cars, so the VIN is crucial to ensuring you don't get the wrong item. If you provide your VIN and we somehow send you an incompatible part (extremely rare), we will cover all return expenses and either replace it or fully refund you.
Q: How long will it take for my order to ship?
A: This will depend on the shipping speed chosen at check-out. In addition to our on-hand inventory, which will ship the same day in most cases, we work with a network of multiple GM warehouses across the country which enables us to fill Special Order Parts Or Accessories and ship these orders within 3-5 days. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to find one for you as quickly as possible
Q: Are all OEM parts for sale on your website in stock?
A: Our online parts catalog is to be used as a reference guide only and does not necessarily reflect the availability or stocking status of parts. Parts displayed may be out-of-stock or discontinued, and prices subject to change. Please make sure to contact us for availability if you need your parts expedited.
Q: What happens if I need to return or exchange a part?
A: Answers to any and all questions regarding returns can be found on our Return Policy page. The link to this page is located at the bottom of our home page.
Q: What if the part is broken or damaged during shipping?
A: We will send a return tag to your email to return the damaged part and get a replacement out to you ASAP.
Q: How can I be sure the part I need will fit my vehicle?
A: To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.
Q: What is a VIN?
A: Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.
Q: Where can I find my VIN?
A: The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.
Q: Do you offer a warranty on parts and accessories?
Q: How do I know if I need a left or right side part?
A: The right side is the passenger's side and the left is the driver's side. Picture yourself sitting behind the wheel of your vehicle if this helps.
Q: Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?
A: We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well. Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.