Because of dealer return penalties, manufacturer rules, and quality control standards for resale, returns on automotive parts aren’t always simple. Rather than hide that, we designed our returns process to be transparent and customer-friendly while still letting us offer extremely aggressive pricing. When something isn’t right, we’ll work with you to get it resolved.

Hassle-Free Compatibility Guarantee

• Orders placed with a VIN provided at checkout are covered by our 100% compatibility guarantee.

• If the part does not fit, we cover return shipping and offer a full refund or exchange within 30 days of receipt.

  *This guarantee applies to factory replacements, not vehicle upgrades or modifications.

How to Return an Item

• Returns must be shipped within 30 days of receipt, as verified by a carrier scan.

• Returned items must be in original packaging and in resalable condition.

Issues with Your Order? We’re Here to Help

• If your item is incorrect or damaged, contact us with photos before returning.

• If your part is defective, please call 972-864-9777 before returning, as some items require programming.

• Installed parts are not eligible for a refund, but may be covered under warranty for replacement. Warranty exchanges require a VIN free of warranty restrictions, your current mileage, and a detailed description of the problem, including fault codes when available.

Core Returns

• Core parts should be returned in the packaging your new part arrived in, with manufacturer labels unaltered and intact.

• A note must be included to identify the return as a core.

• Return shipping for core items is the responsibility of the buyer.

Return Shipping Responsibility

• Return shipping is the buyer’s responsibility except in cases of fulfillment errors, damage, or defects.

• Do not refuse delivery unless explicitly instructed by World Parts Direct, as refused shipments may incur surcharges deducted from your refund.

Policy for VIN-Free Orders

• If you did not provide a VIN at checkout and the part does not fit, return shipping is the buyer’s responsibility.

Condition Requirements & Limitations

• Returns after installation, without approval, outside the return window, or with missing/damaged packaging may be denied.

• If accepted under these conditions, a 50% deduction may apply.

• Returns for damaged or defective parts are not accepted if shipped internationally via freight forwarder or hand-carry.

Restocking Fee for Buyer Error

• If you ordered the wrong part and did not provide your VIN during checkout, a 20% restocking fee may be deducted from your refund. Returns due to changing your mind or no longer needing the item are also subject to a 20% restocking fee.

• Outbound shipping is also non-refundable.
  
  *These fees exist because dealers are charged up to a 35% penalty for returning special-order items, and payment processors do not refund their average 3% transaction fee.

Cancellation Policy

• We do our best to honor cancellation requests. 

• Orders may ship quickly after invoicing, and our customer service team may need 1–2 business days to review messages.

• If your order ships before cancellation is processed, you may return the item per our Returns Policy.

• If cancellation is possible but your part(s) were special ordered, please refer to the Special Orders and Fees section below. 

Special Orders and Fees

• Dealers incur up to a 35% manufacturer return fee for unneeded products, if they can be returned at all. We only charge 20% and absorb the remaining cost as a courtesy.

• This fee applies to unshipped orders, cancelled local pickups, and returns.

Payment Processor Fees

• Credit card processing fees are non-refundable for buyer-elected cancellations, as payment processors do not return these to sellers.

• These fees are 3% for customers within the United States and 5% for international customers. 

Local Pickup Orders

• Local pickup orders not collected within 60 days of notification are no longer eligible for return or refund.

Ordering from Another Dealer? Consider This:

• If we had to special order your part, most other dealers will too.

• Cancelling to reorder elsewhere often results in you receiving your order later than if you had remained with the initial source. 

• Our inventory is one of the largest in the industry, reducing the need for external orders.

Thank you for your business! Please email [email protected] or call/text (972) 864-9777 for ordering assistance and support.